Terms and Conditions

Terms and Conditions of LittleDogsParadise

1. Application

These terms and conditions will apply to all business relations between the LittleDogsParadise and its customers, in the version valid at the time of conclusion of the contract.

2. Conclusion of contract

Every purchase transaction will be governed by the provisions of Legislative Decree n. 185/99 (implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts) and, as regards the protection of confidentiality of personal data will be subject to the rules laid down in Legislative Decree 30 June 2003 196 (Consolidated data privacy).

The customer, by sending electronic confirmation of your purchase order, unconditionally accepts and agrees to comply, in its relations with Littledogsparadise, the general conditions and payment transcribed below, stating that they have read and accepted all the indications provided in accordance with the rules mentioned above, and also recognizing that Littledogsparadise is not bound to any other conditions unless previously agreed in writing.

The products on offer are reserved for customers direct users to the exclusion of subjects such as retailers, wholesalers, retailers, businesses, etc.. who intend to resell to third parties its products.

3. Revocation

Right of withdrawal

Purchases made on the site Littledogsparadise.com are governed by Italian law on sales. Incase of the wrong order (I ordered and then received a product that did not want to), you have 10 (ten) days from the date of delivery, to exercise the right of withdrawal, ie the possibility of returning the product. Littledogsparadise accepts without hesitation the return of any item, provided it is in perfect condition, refunding the full amount (except for the cost of packing and shipment, as required by Italian law).

Although not required by law, but as to optimize the service, we would be happy to receive a short note explaining the reason for the withdrawal.

The most rapid and safe communication is by e-mail: our customer service is always accessible via the contact form.

The right of withdrawal can not be applied to personalized or custom made.

Consequences of withdrawal

In the event of a cancellation, both parties are obliged to return what they had implemented also on the possible use (eg interest). If you have not already done so, invite the client to tell his bank account. For orders settled by credit card and PayPal, the refund will be made directly to the respective credit card or debit card. The redemption amount will be paid to the account you used. If the goods were returned only partially, or in the worst condition was not returned at all, the value of the goods must be repaid. This does not apply if the impairment is when you make the examination of the goods, provided that it is conducted just as in stores.

Are charged to the customer shipping costs for returning the goods if the delivered goods correspond to those ordered.

Please send the goods to be returned to the following address:

Via Cardinale Borromeo, 69/Bis
35030 Sarmeola (PD)

The operators of our customer service will be glad to arrange collection of the goods, especially if damaged, entrusting our trusted courier.

4. Agreement on costs

If the consumer makes use of his right of withdrawal, he shall bear the regular costs of the return, that unless the goods are not as ordered.

5. Warranty and liability

If the consumer were to find obvious defects in material and workmanship on the items ordered, including shipping damage, will be required to immediately notify in writing to our customer service, no later than 10 days from the day of delivery. For all other faults detected within the guarantee period, the consumer will be entitled to subsequent fulfillment, as well as to repair the damage - always when the conditions Legal - the right of withdrawal and claims for damages, including reimbursement for damages instead of performance and any costs incurred. The limitation period of warranty claims is 2 years.

6. Prices and shipping costs

Prices apply active when ordering. The prices of our products are indicated in Euros, VAT included. For customers who buy from Switzerland all prices in our shop are net and do not include, or value added tax (VAT) in force in Italy or Switzerland that. Where required by Swiss law, the Federal Tax Administration may apply any value added tax, which shall be paid by the customer at the time of delivery (or receipt) of the goods.

Please see our page about shipping costs.

Delivery costs will be charged only once even if, for technical reasons or logistics, we were forced to make delivery in several stages.

7. Shipping

The customer's order will be processed within the limit of the available stock in the warehouse. If any item ordered is not available, we reserve the right to make a partial delivery. The shipping costs will be calculated on the value of partial order and will be charged only once.

LittleDogsParadise organize the delivery of goods ordered by the customer to the shipping address indicated by the customer. Your order will be sent directly to our warehouse, so leave the warehouse within the next 24 hours. Normally the delivery of the goods requires 1/2 days. To the south and the islands, the delivery time may extend up to 3/4 working days. Further information on the conditions of delivery can be viewed on the dedicated page.

Within the EU area deliver at no charge customs. For the delivery of goods in non-European countries the customer may pay any additional costs (customs fees).

If there are delays in delivery, we will not hesitate to inform the customer.

8. Retention of title

Until payment is completed, the goods remain the property of LittleDogsParadise.

9. Payment, Deadline, Delay

Payments can be made by credit card (Visa, Mastercard, American Express and Diners), as well as by bank transfer, cash, Paypal and PostePay recharge(-> through which they are also accepted eg rechargeable cards and
postpaid Aura card). LittleDogsParadise reserves the right, in individual cases, to only accept certain payment methods.

Payment by credit card

In case of payment by credit card within 2 days after the order, you will be charged the amount of the invoice.

Payment for invoice

In this case, the amount must reach us within 5 days. Should delay with payment, we reserve the right to cancel your order.

Payment by PayPal

Payment by PayPal will be made immediately upon completion of the order to send the same to LittleDogsParadise.

Payment by bank transfer

The goods will be sent after payment is received. If the customer is delayed with the payment, we reserve the right to cancel your order. Note: opting for this method of payment, delivery may be delayed a few days - the period of time that can vary depending on the processing time of
the bank.

In collecting a voucher invite the customer to verify the conditions for the collection like eg the minimum value, the expiration date of the promotion, etc. ... We stress that for every purchase you can take advantage of one voucher / promotional code and, conversely, each voucher can only be used once. The voucher can not be redeemed after the event, even in exchange for cash, also is not transferable.

Our bank account:

Banca di Credito Cooperativo delle Prealpi
Iban: IT71Q0890461630019000000702
Account number: 019000000702

Under the menu item "" Help "", located at the bottom of our website, for further information regarding payment methods.

10. Security of Personal Data

Under the menu item "" Privacy "", located at the bottom of our website, for further information regarding the protection of privacy.

11. Responsible for the site:


Via Friuli, 61
31015 Conegliano (TV)
Represented by: Carlo Chiereghin

Registered office: Conegliano (TV)

VAT No.: IT 04335310266

12. Customer Service

Send us an email using the contact form and our customer service will respond promptly!

13. Jurisdiction and Venue

This agreement shall be governed by Italian law. Any dispute concerning the validity, interpretation or execution of this contract the jurisdiction is the court